Field Service Technician

Job Details

Level 4+ years of experience performing service repairs

Location Amarillo, TX

Position Type Field Service Technician (20424)

Education Level Highschool

Description

  • Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established AMS products
  • Participates in required Service EDUCATE Training Programs
  • Supports Customer Clinics
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools, and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties

Experience, Skills, and Knowledge:

  • 4+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manuals
  • Expert knowledge of mechanical, electrical, and hydraulic systems used in repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Certification preferred
  • High School Diploma or equivalent experience required; associates degree preferred
  • Valid driver’s license required
  • Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs
  • Ability to perform duties in extreme seasonal temperatures
  • Climb up on equipment and in smaller spaces in equipment to make repairs
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